Free CMQ/OE Practice Test

1. One impediment to bringing about effective change is that the subjects being studied may intentionally or unintentionally change their behavior simply because they're aware they're being monitored, and not as a result of any fundamental aspects of the experiment. This is known as the:

  1. Hawthorne effect
  2. Heisenberg uncertainty principle
  3. Ramsey factor
  4. Godfrey ambivalence scale

2. The theories of Abraham Maslow are foundational elements of which of these management styles?

  1. Scientific management
  2. Human relations management
  3. Management by objective
  4. Management by results

3. The knowledge management approach in which individuals add their knowledge to a common storehouse (such as a database) is known as a:

  1. Communities of practice strategy
  2. Best practice transfer strategy
  3. Codification strategy
  4. Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), but it also uses many tools that aren't a proprietary part of the methodology. Which of these outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?

  1. TRIZ
  2. Taguchi methods
  3. Five Whys
  4. Quality Function Deployment

5. The Rummler-Brache approach to business processes is known as the:

  1. Theory of Constraints Model
  2. Nine Boxes Model
  3. Interoperability Model
  4. Seven Circles Model

Answers

1. A: Hawthorne effect. The name comes from studies of workers at a factory called Hawthorne Works in the early part of the twentieth century. The study found that when workers know they're being monitored during an experiment, the results of the experiment tend to be different than those achieved by workers taking part in a similar experiment who are unaware that they're being monitored. Sometimes the difference is positive, and sometimes the difference is negative, but when workers know they're being observed during an experiment, the results are often skewed, and this must be taken into account.

2. B: Human relations management. Abraham Maslow's theories are foundational to the human relations management style. In Maslow's 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which many people have described as a pyramid. At the bottom are the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow believed that it's impossible for people to achieve the goal of meeting their higher level needs if their lower level needs aren't already being met.

3. C: Codification strategy. The knowledge management approach in which individuals add their knowledge to a common storehouse (such as a database) is known as a codification strategy, or push strategy. The other answer choices are all instruments or strategies commonly used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, would be used as part of the Five Whys technique for getting to the root of a problem. The diagram concept was developed by Kaoru Ishikawa, and it is commonly used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is known as the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often used in the design of employee training programs.

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Last Updated: 03/01/2017