Free IAAP Practice Test

The International Association of Administrative Professionals (IAAP) offers two different certifications to individuals seeking to improve their professional credentials. The IAAP Certified Professional Secretary and Certified Administrative Professional examinations offer a chance to demonstrate knowledge and skill in the areas most critical to the modern office environment.

The IAAP Certified Professional Secretary focuses on three content areas: office technology; office systems and administration; and management. The IAAP Certified Administrative Professional exam is a bit more challenging, and focuses on four content areas: office technology; office systems and administration; management; and advanced organizational management.

The office systems and technology section of the IAAP exams consists of 175 multiple-choice questions, and takes 2 hours to complete. This section covers the following subjects: computer hardware, systems, and configuration (12% of the section); document layout, design, and reproduction (16%); software (60%); and managing physical resources (12%). The office administration section of the IAAP exams consists of 175 multiple-choice questions, and takes 2 hours to complete. This section covers the following subjects: records management (28% of the section) and communication (72%). The management section of the IAAP exams consists of 175 multiple-choice questions, and takes 2 hours to complete. This section covers the following subjects: human resources (48% of the section); accounting procedures and analysis (16%); time management (12%); and communication (24%). The advanced organizational management section of the CAP exam consists of 175 multiple-choice questions, and takes 3 ½ hours to complete. This section covers the following subjects: organizational planning (28% of the section); advanced administration (24%); team skills (24%); and advanced communication (24%).

The IAAP exams are taken on paper. An official score report, which includes summaries of performance in every section, is mailed about 45 days after the exam.

CAP Exam Sample Questions and Answers

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Practice Questions

1. Vertical communication is composed of:

  1. A sender and a recipient
  2. A speaker and a listener
  3. Top down and bottom up messages
  4. A series of messages that build upon one another

2. The four functions of a CPU are:

  1. Seek, analyze, execute, burn
  2. Fetch, decode, execute, copy
  3. Fetch, decode, execute, write back
  4. Seek, decode, produce, copy.

3. Minor tasks should be addressed:

  1. First thing in the morning to get them out of the way
  2. At the end of the day
  3. After more important tasks are completed
  4. As they arise

4. Which of the following usages is grammatically correct?

  1. The file is incomplete; its missing several pages.
  2. The file is incomplete. It's missing several pages.
  3. The file is incomplete. Its missing several pages.
  4. The file is incomplete; its' missing several pages.

5. Which of the following are used for data transfer?

  1. SATA, SAS
  2. SCSI
  3. All the above
  4. None of the above

Answers and Explanations

1. C: Vertical Communication flows both from the top to the bottom, and from the bottom to the top. Top down communication, also called downward communication, is used by upper management to send controlled messages to various levels of employees, to announce new policies, decisions or changes within the company, to inspire, to gather feedback, and to send instructions. Bottom up communication, also called upward communication, is the means by which subordinates relay information to their supervisors, ask questions, make a suggestion, or give a report on the status of a project. Both top down and bottom up modes of communication are necessary, and within an organization, both operate within a set of understood rules that allow greatest efficiency.

2. C: A computer's processor, which is an electronic circuit, implements the computer's programs in four distinct stages. In the fetch phase, bytes are gathered from the computer's memory in preparation for being decoded. In decoding, the processor places the bytes into the decoder, which then activates the corresponding line of instruction. In the next step, the computer executes the command or operation that has been decoded. In the write back phase, the processor returns the code back to memory so that it can be accessed later.

3. C: It's a good idea to address the bigger or more important tasks immediately upon arriving at the office. While it can be tempting to attack a number of small ones first to 'get them out of the way', it's easy to allow the unimportant, but easier to address, issues to take more time than they should. Crossing a small task off a to do list feels like an accomplishment, and crossing off five of them by lunch may feel like a good day's work has been achieved, but it is a false impression. If tasks that could be postponed shoulder in ahead of those that may require more time but are more important, good time management skills are not being applied. After completing major tasks, the less urgent ones can be addressed with greater efficiency.

4. B: No three letters in the English language cause greater grammatical confusion; this is because the correct grammatical applications are counter intuitive. In English, an apostrophe followed by an 's' at the end of a word signals possession: the cat's toy, my mother's car. An 's' on the end of a noun normally signals plurality: many cats; several cars. An 's' added to a noun and followed by an apostrophe indicates plural possession; the cats' toys, the mothers' concerns. The word it, however, breaks all these rules. It's means either it is or it has: It's getting late or it's been a nice day. Its is the correct way to indicate possession: I wish that dog would stop! Its barking is making me crazy. Its' not only doesn't indicate plural possession, it's absolutely not a word in English since 'it' is always singular and cannot be pluralized by adding an s.

5. C: SATA, or serial advanced technology attachment, is a disk drive interface which transfers data from either a server or from storage. The data transfer rate of a SATA is lower than an SCSI, and is also not as complex. SAS stands for serial attached SCSI. Serial attachment allows for high rates of data transfer than normally occurs with an SCSI. SCSI stands for small computer system interface. SCSIs have a parallel connection rather than a serial one, which permits higher transfer rates between a workstation and peripheral storage than a serial advanced technology attachment can produce.


Last Updated: 08/13/2018

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